Frequently Asked Questions
Everything you need to know about your Fiido e-bike journey.
How long does shipping take for a Fiido e-bike?
Standard shipping typically takes 3-7 business days within the continental US and EU, depending on your proximity to our local warehouses.
What is the return policy for Fiido products?
We offer a 15-day return policy for unused items in their original packaging. Please note that a restocking fee may apply for non-defective returns.
Do Fiido e-bikes come with a warranty?
Yes, all Fiido e-bikes are covered by a 1-year limited warranty that protects against manufacturing defects in the frame, motor, and battery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm.
How do I maintain the battery for long-term health?
To maximize battery life, we recommend charging it at least once a month, avoiding extreme temperatures, and keeping the charge level between 20% and 80% when stored.
Are Fiido e-bikes water-resistant?
Fiido bikes have an IP54 water-resistance rating, meaning they are protected against splashes and light rain, but they should not be submerged or used in heavy downpours.